Shein Spain
Shein Spain Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating from 93 customer reviews; consumers are mostly dissatisfied and frequently request a refund due to lost, late or incorrect deliveries and billing issues, as seen in Shein Spain reviews.
Key Takeaways for Future Customers
- Expect low prices but plan for delivery delays and check tracking closely.
- Document returns and refunds; pursue chargeback if unresolved.
- Prepare for limited direct support and automated responses when contacting customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing or undelivered parcels and denied refunds.
- Poor customer service response, unhelpful bots, and unclear exchange, refund and cancellation policy.
- Occasional billing errors with extra charges on cards.
Positive Feedback
Customers value cheap prices, discounts and product variety, describing good quality for the price despite service problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.5 star rating from 93 customer reviews; consumers are mostly dissatisfied and frequently request a refund due to lost, late or incorrect deliveries and billing issues, as seen in Shein Spain reviews.
Key Takeaways for Future Customers
- Expect low prices but plan for delivery delays and check tracking closely.
- Document returns and refunds; pursue chargeback if unresolved.
- Prepare for limited direct support and automated responses when contacting customer service.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing or undelivered parcels and denied refunds.
- Poor customer service response, unhelpful bots, and unclear exchange, refund and cancellation policy.
- Occasional billing errors with extra charges on cards.
Positive Feedback
Customers value cheap prices, discounts and product variety, describing good quality for the price despite service problems.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Rücksendung Sneaker - keine Rückzahlung und auch keine Schuhe zurück
Company fixed the issue and I have been provided with full refund. Ich habe heute das Geld zurückbekommen nach einer langen Briedfreundschaft mit Shein Spanien.
Der Fall wurde nicht durch Shein Spanien gelöst, der Kundenservice besteht nur aus Chatbots. Die Lösung kam über Trustpilot.
Ich habe malrecherchiert, scheint eine gängige Praxis bei Shein spanien zu sein - habe einen identischen Fall gefunden - https://***/reviews/696a18ed2179ad20f07b8b27 I did some research, and it seems to be a common practice at Shein Spain - I found an identical case - https://***/reviews/696a18ed2179ad20f07b8b27
ich habe jetzt eine Beschwerde beim Europäisches Verbraucherzentrum Deutschland eröffnet, bin mal gespannt. Sehr geehrte/r Susan xxx,wir haben Ihre Beschwerde in Bezug auf Shein Spanien mit Referenz ECCDE-103747. erhalten.
Es gab wieder nur eine automatische generierten Floskelnmail von Kathleen, Representante Senior ohne Lösung. Keine Antwort auf meine Fragen oder eine Nachweis über die angeblichen Schäden mit eindeutigen Fotos. Sie reagieren auf nichts.
Finger weg von Shein Spanien, der Kundenservice schickt nur automtisierte Nachrichten ohne Lösung. Es wurden Schuhe zurückgeschickt, das Geld nicht zurückgezahlt und kleine Auskunft warum.
Die Schuhe wurde einfach behalten. Schuhe weg und kein Geld zurück.
60€ Verlust. Nie wieder werde ich bestellen bei Schein Spanien.
Es gab wieder nur eine automatisierte Antwort ohne auf meine E-Mail, Fragen einzugehen oder mir eine Begründung zu geben. Kunden werde einfach ignoriert.
Nie wieder werde ich dort irgendwas bestellen. Antwort:" Es tut mir sehr leid für die entstandenen Unannehmlichkeiten. Wir verstehen Ihre Bedenken und danken Ihnen für Ihre Geduld während der Prüfung Ihres Falls.
Wir haben unser Möglichstes getan, um Ihnen die bestmögliche Unterstützung und Lösungen anzubieten. Leider können wir Ihnen über die bereits genannten hinaus keine weiteren Alternativen anbieten."
Die Schuhe wurden ordnungsgemäß zurückgesendet, jedoch erfolgte weder eine Rückerstattung noch eine Rücksendung der Ware. Trotz 1015 mehrfacher Kontaktaufnahmen erhielt ich keine nachvollziehbare Begründung. Seitens des Kundenservice wurde lediglich ein Bild mit angeblichen Schäden übermittelt, die ich per KI habe prüfen lassen ohne festgestellte Mängel.
Inzwischen werde ich vollständig vom Kundenservice ignoriert, und der Fall wurde ohne Lösung oder Antwort als abgeschlossen erklärt. Aus meiner Sicht liegt ein betrugsähnliches Verhalten vor.
- Keine
- Vorsicht
- Shopping bei shein spain bringt nur frust
Preferred solution: Full refund
User's recommendation: Absolute Vorsicht geboten
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sant Cugat Del Vallès, Barcelona
No refund
I received an ordered lamp broken. So I sent it back, and now Shein wrote to me that it is not the correct item and they cannot give me the refund.
Perhaps it might be better not to buy anything from Shein anymore. I feel very disgusted.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barcelona, Barcelona
No me devuelven el dinero integro de la devolucion
No pidan ropa en promocion si no sabrn bien la talla porque no les devolveran el dinero ni les cambiaran la talla
Intenté cambiarlos por la talla correcta, pero no había opción, así que los devolví pensando que recuperaría mi dinero. Para mi sorpresa, por haber usado un cupón solo me reembolsaron 16,69 por los 3 vestidos. He perdido el dinero y también los productos, que se han quedado ustedes. Si lo hubiera sabido, jamás los habría devuelto y los habría regalado.
Me siento estafada y totalmente desamparada como clienta.
He comprado muchas veces en SHEIN, pero después de esto he perdido la confianza. No pienso volver a comprar aquí y me voy a otra plataforma.
- Barato
- Devolucion
Preferred solution: Full refund
User's recommendation: Asegurense antes de devolver
Alicante, Valenciana, Comunidad
Missing delivery-order N 2800****SH4142****, tracking N:120300****45
Not happy, I have received a message that my order (parcel) has been received, but I never received. No tel N in Spain to contact the costumer service.
Hope you can help me. At least you can send me an email to contact the costumer service.
User's recommendation: I am expecting better delivery service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Goods returned.
Company fixed the issue and I have been provided with settlement agreement. Shein is very awkward to get in touch with, as there is no phone number at all.
Goods not delivered. Courier said wrong address.
Goods returned to sender, I requested repurchase,but they refunded. The Goods cost 32.76.
They only refunded 17.22. No explanation and no one to get in touch with about the refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCommande du 7 août non reçue
Ma commande GSO1WC83M0004D4 a été partiellement reçue : 2 articles sur 8 ! Ma femme me fait commander sur des sites chinois et moi, je me méfie et j'ai raison !
Où est ma commande et quand vais-je la recevoir ? Merci.
- Grand choix articles et semblait plus serieuse que qtemu
- Commande non livree delais non respectes
Preferred solution: Deliver product or service ordered
Ploiesti, Prahova
No me han entregado el paquete ni reembolso el dinero
Me pongo en contacto con ustedes para reportar un problema con un pedido realizado hace aproximadamente seis meses. El paquete figura como "entregado" en el sistema de seguimiento, sin embargo, nunca lo recibí.
Me comuniqué con la empresa de transporte correspondiente, pero me han indicado que no pueden ayudarme directamente y que debo contactar con ustedes para resolver esta situación.
El valor total del pedido asciende a 40 euros.
Dado el tiempo transcurrido y la falta de resolución, solicito amablemente que revisen el caso y me informen sobre la posibilidad de un reembolso o alguna otra solución. Cuento con toda la información del pedido si la necesitan para su verificación.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: The shein get more on my card than what i ordered
Company fixed the issue and I have been provided with apology. They said that I used a shein saver. I probably click something that had additional charges that I thought was free.
I ordered to Shein and paid using my card, but they deducted more than what I ordered. May I know how to get my money or will Shein gonna send it back to me ?
Hope that Shein fix their payment method. Thank you so much.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: It was delivered but I didn't receive anything and no one from the transportation contacted me
My name is bouchaib edahbi The delivery was made on site, but I did not receive anything even though the address is correct and the carrier did not contact me 2 Orders to the village of Arbucias 17401 in Spain on Sant Hilari Street, door number,2 My number is H+346***** If you want more information, I will give it to you.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot receiving any response and my order more than 1 month
I have been extremely patient regarding my order [ GSO10A26A00MCQ9 ]which I placed on January 4th. The estimated delivery time was January 16-27, yet today is February, and I still have not received my package.
Your response asking me to wait an additional month is completely unacceptable.
Since you have failed to fulfill the order within a reasonable time frame, I am formally requesting a full refund immediately. If I do not receive a satisfactory response within 48 hours, I will take the following actions: 1.File a chargeback with my bank/PayPal to recover my money. 2.Submit an official complaint to Spanish consumer protection authorities (OMIC, FACUA).
3.Expose this issue publicly on social media and review platforms.
This is my final request before escalating this matter legally. I expect a clear solution within 48 hours.plus receiving my order without any money
Sincerely,
[malak ahmed]
User's recommendation: 0%
Madrid, Madrid
I need to return the 2 dresses I need to refund my payments
Hello good morning I order my dress 3 dresses but I need only one dress I I cannot review my order I need to refund the two dress please return it in my account please I need only one dress I wonder that when I paid the amount it spend more I calculated it was less than in my order so I need to return the 2 dresses please refund it
Javea, Alicante
I new customer
I am trying to complete the order form with my address but it keeps changing it to another address now I am at a loss what to do I have received a code from you please can you help ? The code I have received is 437461
It will not let me put in javea but keeps changing to another part of the city
Rojales, Alicante
Incorrect order delivered. impossible to contact shein
wrong order delivered. not what was ordered.
order number SLH1320
BUT something slse was delivered.
a small animal cage.
correct order wa for multicoloured child/ pet wardrobe nil
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
My order was lost. Probably courier delivered when I wasn't home and left the order by the door, but someone took it and I didn't get it.
Customer service is horrible, they not helping at all, and very rude, just ending chat without solving a thing. They saying that parcel was delivered and they not gonna do anything.
But how it is supposed to be my responsibility that courier left my order without making sure that I will get it. Customer service should work more professionally and try to help, and not just ignore the problem!
Preferred solution: Full refund
London, England
Lack of delivery
I was informed of a SHEIN delivery today. The delivery was to a Inpost locker in La Zenia Shopping Centre Spain.
I have now recieved a notice that the parcel will be returned to sender, and a photo of the Inpost boxes!
No code given!
It is impossible to get contact with SHEIN or Inpost. Very dis appointing service from both companies.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey deducted more than what I ordered
I ordered in Shein and paid using my card, but they deducted more than what is on the total payment of my order. I hope someone will help me retrieve the money on Shein or explain to me why that happened.
Hope Shein fix their payment method for a good purchase. Thank you
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by SHEIN app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.
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das machen sie gern um nicht zurück zu zahlen